Orders are typically processed the same or next business day, depending on when your order is placed.

Orders before 12pm EST → usually processed the same day.

Orders after 12pm EST → usually processed the following business day.

Orders placed on weekends or holidays → processed on the next business day.

In about 95% of cases, this is how it works. In rare situations outside our control, processing may take a little longer.

We work hard to get your order to you quickly, but once your package is with the courier, delivery speed is outside our direct control.

Delays are rare, but if your parcel is significantly delayed, returned to sender, or missing, please contact us via Facebook Messenger or our support email with your order number and the full name used on the order.

We respond to all queries within 48 hours (often much faster on weekdays).

Please note our support team is not available on weekends, so you’ll receive a response the next business day.

To keep things fair, sending multiple messages about the same issue in one day may place your request at the back of the queue.

You can reach our customer service team quickly and easily by:

Facebook Messenger

Email (details provided at checkout and in your confirmation email)

Alternatively Here : Contact Us

When contacting us, always include your order number and the name used at checkout so we can assist you faster.

Your purchase is protected by our 90-Day Money-Back Guarantee. If you’re not completely satisfied, simply contact us within 90 days for a refund.

To keep things safe and fair:

Products must be returned in their original packaging.

We cannot accept returns of tampered or opened products.

If you received the wrong or damaged item, we’ll replace or refund it at no cost.